Waymo Lost and Found: Getting Back Items Left in a Robotaxi

Independent rider's guide. Not affiliated with Waymo, Tesla, Zoox, Uber or Lyft. We don't book rides: book in the official apps. About our independence

Checked Nov 11, 20266 sources cited below

Report it fast: Waymo keeps found items for only 7 days, and you pick them up at a Waymo depot once Support says your item is ready. Report from the Help tab in the Waymo app or with Waymo's lost item form. Waymo doesn't keep food, bottles, umbrellas or smoking-related items.

Waymo, step by step

  1. In the Waymo app, go to the Help tab and choose Chat, Email or Call. Not near the app? Use the Report lost item form on Waymo's Lost and found help page.
  2. Describe the item and the trip. Support tries to reunite you with it but can't guarantee it will be found, delivered quickly or returned undamaged.
  3. When Support confirms it's ready, collect it at the Waymo depot it names.

Waymo stores items for 7 days and isn't responsible for things left in the car, with no refunds or reimbursement (Waymo Help). Checked Nov 11, 2026

Before you get out

The Waymo trunk opens automatically when you exit at your destination (Waymo Help), but nothing checks the seats for you. Look behind you for phones, cards and chargers.

Waymo on Uber, Tesla and Zoox

  • Waymo on Uber: Uber says 24/7 support is available in the Uber app and on Waymo's in-car screens (Uber); start there.
  • Tesla Robotaxi: report it with the Lost Item Report form in the Robotaxi app. Tesla says it isn't responsible for lost, stolen or damaged property (Tesla Rider Rules).
  • Zoox: use the "Left something behind?" option on Zoox's support page (Zoox).

Related: How to ride Waymo · Rider rules compared · Waymo on Uber · Robotaxis for tourists

Questions riders ask

How long does Waymo keep lost items?

Seven days. Waymo doesn't keep bottles, smoking-related items, umbrellas or food.

Where do I pick up a lost item from Waymo?

At a Waymo depot, once Waymo Support confirms your item is ready for pickup.

Will Waymo refund a lost item?

No. Waymo says it isn't responsible for items left in the vehicle and doesn't refund or reimburse their value.

Sources

BookARobotaxi Editorial Team

We check every fare, city, airport and rule against the operators' own help pages, regulators and reputable reporting, and we date each check. Reported figures are labeled as reported. We don't sell rides, codes or rankings. About us · How we source and check facts